Carol Buehrens Bio
Carol Buehrens is a Customer Experience Strategist, Author, Keynote Speaker and Educator, focusing on constructing extraordinary experiences for over 30 years for major companies such as Liberty Mutual, Northrop, McDonnell-Douglas, Bechtel, GE, Mercury Marine, and ICW Group Insurance Companies. Her passion for improving customer experience has resulted in numerous awards, including the “CX Innovation Award” from the Customer Experience Professionals Association (CXPA), ICW Group CEO Award, and the Liberty Mutual Star Award.
Carol provides organizational workshops and University-level education on Customer Experience. She is on the Leadership Board at Rutgers University and helped designed the first University-backed Customer Experience Certificate Program. Ms. Buehrens is an Adjunct Professor at Rutgers University, California State University Fullerton (CSUF) and University of California San Diego (UCSD). She is a Founding Member and Expert Panel Member of the international Customer Experience Professional Association (CXPA), and an active member of the San Diego Customer Experience Special Interest Group (CX SIG).
Book description for review use
“Happy R.A.V.I.N.G. Customers!” by Carol Buehrens, guides you through a six-step process that’s key to growing your business. Its 200 pages are packed full of strategic, tactical and practical inspiration. By following Buehrens’ advice, you’ll learn how to refocus your strategy, goals and your employee culture on what counts, your customers.
With her included CX Toolkit, you’re provided a wealth of tools and templates, from interviewing techniques to journey mapping, to employee rewards and motivational posters, which you can put to use immediately.
To remain profitable in business today, you need more than merely satisfied customers – you want customers who love you and RAVE about your company. If you want a comprehensive guide to start and grow the discipline of Customer Experience at your organization, “Happy R.A.V.I.N.G. Customers!” is for you.